Services
Check out our Professional
Development
Series
Administrative Assistant
Customer Service
Leadership
Property Management
Teambuilding
Training The Trainer
TRAIN & RETAIN, Inc
Administrative Assistant Professional Development Series
Hands-on Training for Road Runner Assistants (beep beep)
Analyzing your company processes for increased production and quality gives you an edge over your competition. Learn to write macros, develop databases, merge documents, and increase production and quality for your entire department.
Foundations of Communication
Working with a diverse personalities and communication styles can be a challenge for the most talented administrative executive. This workshop will help you identify personality traits and communication styles in 30 seconds or less. Watch as you quickly rise to the top with your customers
It’s About Time!
Learn tips and techniques for managing multiple tasks effectively. Time Management can and will increase productivity for the Administrative Assistant. Fun, innovative, and unique training methods will produce measurable results.
Promoting YOU –
The Companies Best Asset
Learn how to capture the eyes of every manager in your department. Are you on the fast track to promotion? Then take this class to increase your value with any employer by become skilled at writing winning proposals, targeting production issues, and changing the standards for increased profits.
Tippy Toe – Lemon Tree
Do managers and supervisors frequently rely on you for advice or support of a new project? Get noticed by management by offering supportive suggestions without stepping on toes and squishing lemons.
Powerful Resolution
Being in the exclusive position of administrative support, you are likely to be caught in the middle of two unique powers. This class will provide specific techniques for diffusing challenging behavior while preserving your professional image. This technique WORKS!!!
What Office are You Running For?
Play office politics? If not, this class is definitely for you! This workshop teaches exceptional networking techniques to boost office morale through the roof. If you have always wondered why some people have a road paved in gold while you sit in the concrete dungeon. Don’t miss it!
Customer Care Professional Development Series
aMAZEing Customer Care
Don’t miss the most aMAZEing Customer Care Workshop customized specifically for your workplace. Looking for a challenging, interactive, results oriented class? Then this is for your group. Enroll now!
Do You Have What it Takes?
Practical phone tips for receptionists, customer-care reps and administrative assistants. You will be surprised at the information you receive in this class. Fun, practical, NEW telephone skills.
Foundations
The foundational skill for success as a customer care representative is outstanding communication. Learn to manage internal and external communications to increase productivity and quality. Working with different personality styles is an art that can be mastered.
Internal and External Customer Care
Learn to handle internal and external customers to increase productivity and quality. Working with different personality styles is an art that can be mastered.
Don’t get Huffy, Take a Puffy
Have you been “challenged” by a customer? Have you experienced touchy situations that you just were not sure the best way to handle? This customer service workshop is especially for you. Getting out of difficult situations can be tricky and these techniques will increase your “Thinking On Your Feet” skills.
Expert Inquiry
Quality customer care involves skillful questioning. Asking the right question at the right moment increases productivity for the company and the customer. Practice questioning techniques that will improve phone queue and quality time with the customer.
Writing for Success
Write professional memos, e-mails, and complaint responses that specifically increase your customer database. Writing for results is the key to this class.
I Hear I React
This interactive class investigates the components of listening vs. hearing and helps participants to develop a plan to improve listening skills.
Individual Expression
In a face-to-face interaction with a customer, body language is 80% more important than what is said (7%). Interpreting customer body cues leaves the customer with a positive impression of your company.
Vegas Culture
Las Vegas has a unique customer service culture. Working in a diverse cultural city can enhance the development of your company if there is an understanding and respect of the unique communiqué styles.
Thinking out of the Trapezoid
How is your staff at “thinking out of the trapezoid” to solve the problem? This creative mind-busting workshop gives practical but powerful techniques to encourage independent, creative thought.
Perception Busting for Rapport
Uncover your false perceptions of others. Learn the truth about building rapport with customers. It can be done and the results are invaluable.
Developing Customer Surveys
How Are We Doing?
Learn how to analyze the customer’s perception on your product and service. Learn how to conduct a customer survey for immediate increases in profit.
TRAIN & RETAIN, Inc
Leadership Professional Development Series
Situational Leadership® II?
Find out your Leadership Style and your subordinates Development Level. This Ken Blanchard Certified Program is sure to boost employee moral, increase retention, and put your organization on the path to leadership success.
Sharing The Wealth Of Experience
Through the 5 steps of delegation, learn how to save valuable time and help your associates develop.
“Survivor” Team-work
Learn to develop a winning team with to meet today’s unique business challenges through a unique accelerated learning activity.
Raiders of the Lost Etiquette
Enter into the world of etiquette challenges to test your own ethics and professionalism.
The Battle Essence of Time
Go to combat and learn to shield for battle, rally the troupes, and manage your biggest enemy – TIME WASTERS.
Workplace Diversity & Sexual Harassment
This course explores ways to help your team members celebrate individual differences and work with their natural strengths.
Building your Bench Strength through Mentoring
Develop a mentoring program that will help you retain and develop your employees and your business.
Communicating for Success
Evaluate your communication style and match to your co-workers to build rapport, solve problems, and increase your business.
Effective Disciplinary Communication
Give effective corrective action without negative response and realize immediate positive results.
Establishing Performance Evaluations
Unclear expectations often lead to poor performance. Do you have established performance standards and evaluations? If not, this class is for you.
Old problems with new solutions
Learn creative problem-solving skills
that you can apply in your personal
and professional life.
Don’t get Huffy, Take a Puffy
Conflict Management / Working with Difficult People. Develop a plan to change your anger into positive energy with both internal and external customers.
Meeting Success
Did you know that 70% of all meetings are unnecessary? Looking for strategies to streamline your meeting processes? Sign up today for immediate results.
Strategic Planning
Develop group consensus skills. Improve your internal project management. You will leave this workshop with effective methods and tools to improve your strategic planning.
Vision & Goals
Would you prefer to have an outside individual partner with your organization to facilitate the process of developing a Vision, Mission, and Goals? Sign up today.
Please, No More
Change Management. This class will challenge participants to manage change, stress, and organization in the field of change.
TRAIN & RETAIN, Inc
Professional
Property Management Series
Fair Housing – Beyond The Basics
Fair housing lawsuits, which are becoming increasingly common, are costly and time consuming. This class, designed for all employees, will explain the Fair Housing laws, what they mean, and their role in ensuring compliance.
Building Rapport With Residents
In today’s extremely competitive market, customer service is more important than ever. Discover how to provide your customer with the very best service and build the rapport that develops into long-term relationships.
Time Management For Managers
This workshop is designed to help managers juggle reports, employees, residents, and property issues. Practical, real life situations will help managers get a handle on their most precious commodity…time.
Internet Marketing
Learn new tricks & techniques to spice up your Internet advertising from a specialist in Property Management. These techniques are guaranteed to make your community’s advertisement rise above the rest. In addition, this class offers an exclusive e-mail follow-up plan to increase conversion rate.
Basic Property Management
How does a property run? Where does the rent money go? What is fee management? How do I know when to raise rents, offer concessions, etc? All of these questions and more will be answered in this informative
session designed to show the basic ins and outs of property management.
Property Management Marketing Where Does My Property Fit In?
Understanding your market is the key to success. This workshop will show how to identify your competitors and assess their strengths and weaknesses. Participants will also learn how to pinpoint and market their community’s own uniqueness.
The First Contact – Telephone Techniques That Work
Through the use of recorded phone contacts, role-plays and group activities, participants will learn to pep up their telephone interaction, resulting in greater telephone conversion.
Show Me The Money – Closing Without Fear
Even the best property management professionals struggle with asking customers for a deposit. This workshop will help build the confidence to ask for that deposit every time through role-plays, review of the various closing techniques and an analysis of personality types. Techniques for overcoming objectives will also be discussed.
Resident Retention In A Challenging Market
It takes more than offering refreshments and an occasional resident party to keep residents in today’s competitive market. Learn specific retention techniques such as community functions and additional services for residents, many that are low or no cost!
Resident Retention For Maintenance
Maintenance complaints are the number one reason that residents look for a new home. This workshop, designed especially for maintenance associates, shows what an important role they play in resident retention and how they can positively affect the bottom line for their community.
Difficult Resident Situations
This class will provide a variety of techniques for handling situations such as maintenance issues, non-payment, neighbor complaints, evictions, etc. All employees will gain a greater sense of confidence in their ability to handle these issues and more.
Sparkle Up Your Leasing
Has your leasing presentation become routine? Has the fun fizzled? Learn some new techniques in this workshop that are guaranteed to put the fun and sparkle back into leasing.
TRAIN & RETAIN, Inc
Team Building Professional Development Series
We Are In This Together
Discover what a team is, how is it formed, how are problems solved and how members grow in the team environment.
It’s A Question Of Trust
Trust is an essential element in any team. This workshop will explore areas of trust and how to build that trust among team members. The issues of responsibilities and accountability are also discussed.
Who Is In Charge Here?
What is the role of leadership in a team setting? Who is responsible for problem solving? What happens when members do not agree? These questions and more are answered during this informative session.
Learning From The Experts
Using case studies of successful and unsuccessful teams, participants explore the dynamics of teams and how to incorporate what works and avoid what does not.
Training The Trainer Professional Development Series
Time Cutters
This class teaches effective techniques for cutting class preparation time in half. Receive a toolbox with guaranteed methods to accelerate learning in the classroom.
Effective Workshops
Receive tangible spreadsheets for streamlining workshop planning from the onset of planning the class to the final last minute details
Training Needs Analysis
Learn methods of collecting data without stepping on toes, how to analyze the data for optimal performance analysis and how to determine your budget for the year.
Newbie Training
Looking for practical help on basic training? Learn how to write objectives, match objectives to assessment and get results. Learn how to put together a class with savvy, style, and spark.
Adult Learning Concepts
This class will give you practical ways to motivate, inspire, and transform adult learners in the workplace. You might be surprised with the innovative ways to interest an adult learner.
miscellaneous Class Listing
Self Defense
First Aid
CPR
Computer Classes
Thanks for Checking
out our Professional
Development
Series Class Listings
Please Contact
Diana Lucas or
Tamara Redfoot
TRAIN & RETAIN, Inc
Personal Growth and Development Series
Help! I Need More Time
Discover what a team is, how is it formed, how are problems solved and how members grow in the team environment.
Living A Balanced Life
Trust is an essential element in any team. This workshop will explore areas of trust and how to build that trust among team members. The issues of responsibilities and accountability are also discussed.
Stress Busters For Everyone
Stress is a major contributor of all types of
A Roadmap For Life
Setting goals is a powerful way to make your dreams a reality. The model for setting and achieving short and long term goals will help you on your way to the future that you desire, both personally and professionally.
Time Cutters
This class teaches effective techniques for cutting class preparation time in half.
Effective Workshops
Receive tangible spreadsheets for streamlining workshop planning from the onset of planning the class to the final last minute details
Self Defense
Learn methods of collecting data without stepping on toes, how to analyze the data for optimal performance analysis and how to determine your budget for the year.
CPR
Looking for practical help on basic training? Learn how to write objectives, match objectives to assessment and get results. Learn how to put together a class with savvy, style, and spark.
First Aid
This class will give you practical ways to motivate, inspire, and transform adult learners in the workplace. You might be surprised with the innovative ways to interest an adult learner.
miscellaneous Class Listing
Computer Classes
Business Writing
Business Math
Thanks for Checking
out our Professional
Development
Series Class Listings
Please Contact
Diana Lucas or
Tamara Redfoot
TRAIN & RETAIN, Inc
Development
Series
Administrative Assistant
Customer Service
Leadership
Property Management
Teambuilding
Training The Trainer
TRAIN & RETAIN, Inc
Administrative Assistant Professional Development Series
Hands-on Training for Road Runner Assistants (beep beep)
Analyzing your company processes for increased production and quality gives you an edge over your competition. Learn to write macros, develop databases, merge documents, and increase production and quality for your entire department.
Foundations of Communication
Working with a diverse personalities and communication styles can be a challenge for the most talented administrative executive. This workshop will help you identify personality traits and communication styles in 30 seconds or less. Watch as you quickly rise to the top with your customers
It’s About Time!
Learn tips and techniques for managing multiple tasks effectively. Time Management can and will increase productivity for the Administrative Assistant. Fun, innovative, and unique training methods will produce measurable results.
Promoting YOU –
The Companies Best Asset
Learn how to capture the eyes of every manager in your department. Are you on the fast track to promotion? Then take this class to increase your value with any employer by become skilled at writing winning proposals, targeting production issues, and changing the standards for increased profits.
Tippy Toe – Lemon Tree
Do managers and supervisors frequently rely on you for advice or support of a new project? Get noticed by management by offering supportive suggestions without stepping on toes and squishing lemons.
Powerful Resolution
Being in the exclusive position of administrative support, you are likely to be caught in the middle of two unique powers. This class will provide specific techniques for diffusing challenging behavior while preserving your professional image. This technique WORKS!!!
What Office are You Running For?
Play office politics? If not, this class is definitely for you! This workshop teaches exceptional networking techniques to boost office morale through the roof. If you have always wondered why some people have a road paved in gold while you sit in the concrete dungeon. Don’t miss it!
Customer Care Professional Development Series
aMAZEing Customer Care
Don’t miss the most aMAZEing Customer Care Workshop customized specifically for your workplace. Looking for a challenging, interactive, results oriented class? Then this is for your group. Enroll now!
Do You Have What it Takes?
Practical phone tips for receptionists, customer-care reps and administrative assistants. You will be surprised at the information you receive in this class. Fun, practical, NEW telephone skills.
Foundations
The foundational skill for success as a customer care representative is outstanding communication. Learn to manage internal and external communications to increase productivity and quality. Working with different personality styles is an art that can be mastered.
Internal and External Customer Care
Learn to handle internal and external customers to increase productivity and quality. Working with different personality styles is an art that can be mastered.
Don’t get Huffy, Take a Puffy
Have you been “challenged” by a customer? Have you experienced touchy situations that you just were not sure the best way to handle? This customer service workshop is especially for you. Getting out of difficult situations can be tricky and these techniques will increase your “Thinking On Your Feet” skills.
Expert Inquiry
Quality customer care involves skillful questioning. Asking the right question at the right moment increases productivity for the company and the customer. Practice questioning techniques that will improve phone queue and quality time with the customer.
Writing for Success
Write professional memos, e-mails, and complaint responses that specifically increase your customer database. Writing for results is the key to this class.
I Hear I React
This interactive class investigates the components of listening vs. hearing and helps participants to develop a plan to improve listening skills.
Individual Expression
In a face-to-face interaction with a customer, body language is 80% more important than what is said (7%). Interpreting customer body cues leaves the customer with a positive impression of your company.
Vegas Culture
Las Vegas has a unique customer service culture. Working in a diverse cultural city can enhance the development of your company if there is an understanding and respect of the unique communiqué styles.
Thinking out of the Trapezoid
How is your staff at “thinking out of the trapezoid” to solve the problem? This creative mind-busting workshop gives practical but powerful techniques to encourage independent, creative thought.
Perception Busting for Rapport
Uncover your false perceptions of others. Learn the truth about building rapport with customers. It can be done and the results are invaluable.
Developing Customer Surveys
How Are We Doing?
Learn how to analyze the customer’s perception on your product and service. Learn how to conduct a customer survey for immediate increases in profit.
TRAIN & RETAIN, Inc
Leadership Professional Development Series
Situational Leadership® II?
Find out your Leadership Style and your subordinates Development Level. This Ken Blanchard Certified Program is sure to boost employee moral, increase retention, and put your organization on the path to leadership success.
Sharing The Wealth Of Experience
Through the 5 steps of delegation, learn how to save valuable time and help your associates develop.
“Survivor” Team-work
Learn to develop a winning team with to meet today’s unique business challenges through a unique accelerated learning activity.
Raiders of the Lost Etiquette
Enter into the world of etiquette challenges to test your own ethics and professionalism.
The Battle Essence of Time
Go to combat and learn to shield for battle, rally the troupes, and manage your biggest enemy – TIME WASTERS.
Workplace Diversity & Sexual Harassment
This course explores ways to help your team members celebrate individual differences and work with their natural strengths.
Building your Bench Strength through Mentoring
Develop a mentoring program that will help you retain and develop your employees and your business.
Communicating for Success
Evaluate your communication style and match to your co-workers to build rapport, solve problems, and increase your business.
Effective Disciplinary Communication
Give effective corrective action without negative response and realize immediate positive results.
Establishing Performance Evaluations
Unclear expectations often lead to poor performance. Do you have established performance standards and evaluations? If not, this class is for you.
Old problems with new solutions
Learn creative problem-solving skills
that you can apply in your personal
and professional life.
Don’t get Huffy, Take a Puffy
Conflict Management / Working with Difficult People. Develop a plan to change your anger into positive energy with both internal and external customers.
Meeting Success
Did you know that 70% of all meetings are unnecessary? Looking for strategies to streamline your meeting processes? Sign up today for immediate results.
Strategic Planning
Develop group consensus skills. Improve your internal project management. You will leave this workshop with effective methods and tools to improve your strategic planning.
Vision & Goals
Would you prefer to have an outside individual partner with your organization to facilitate the process of developing a Vision, Mission, and Goals? Sign up today.
Please, No More
Change Management. This class will challenge participants to manage change, stress, and organization in the field of change.
TRAIN & RETAIN, Inc
Professional
Property Management Series
Fair Housing – Beyond The Basics
Fair housing lawsuits, which are becoming increasingly common, are costly and time consuming. This class, designed for all employees, will explain the Fair Housing laws, what they mean, and their role in ensuring compliance.
Building Rapport With Residents
In today’s extremely competitive market, customer service is more important than ever. Discover how to provide your customer with the very best service and build the rapport that develops into long-term relationships.
Time Management For Managers
This workshop is designed to help managers juggle reports, employees, residents, and property issues. Practical, real life situations will help managers get a handle on their most precious commodity…time.
Internet Marketing
Learn new tricks & techniques to spice up your Internet advertising from a specialist in Property Management. These techniques are guaranteed to make your community’s advertisement rise above the rest. In addition, this class offers an exclusive e-mail follow-up plan to increase conversion rate.
Basic Property Management
How does a property run? Where does the rent money go? What is fee management? How do I know when to raise rents, offer concessions, etc? All of these questions and more will be answered in this informative
session designed to show the basic ins and outs of property management.
Property Management Marketing Where Does My Property Fit In?
Understanding your market is the key to success. This workshop will show how to identify your competitors and assess their strengths and weaknesses. Participants will also learn how to pinpoint and market their community’s own uniqueness.
The First Contact – Telephone Techniques That Work
Through the use of recorded phone contacts, role-plays and group activities, participants will learn to pep up their telephone interaction, resulting in greater telephone conversion.
Show Me The Money – Closing Without Fear
Even the best property management professionals struggle with asking customers for a deposit. This workshop will help build the confidence to ask for that deposit every time through role-plays, review of the various closing techniques and an analysis of personality types. Techniques for overcoming objectives will also be discussed.
Resident Retention In A Challenging Market
It takes more than offering refreshments and an occasional resident party to keep residents in today’s competitive market. Learn specific retention techniques such as community functions and additional services for residents, many that are low or no cost!
Resident Retention For Maintenance
Maintenance complaints are the number one reason that residents look for a new home. This workshop, designed especially for maintenance associates, shows what an important role they play in resident retention and how they can positively affect the bottom line for their community.
Difficult Resident Situations
This class will provide a variety of techniques for handling situations such as maintenance issues, non-payment, neighbor complaints, evictions, etc. All employees will gain a greater sense of confidence in their ability to handle these issues and more.
Sparkle Up Your Leasing
Has your leasing presentation become routine? Has the fun fizzled? Learn some new techniques in this workshop that are guaranteed to put the fun and sparkle back into leasing.
TRAIN & RETAIN, Inc
Team Building Professional Development Series
We Are In This Together
Discover what a team is, how is it formed, how are problems solved and how members grow in the team environment.
It’s A Question Of Trust
Trust is an essential element in any team. This workshop will explore areas of trust and how to build that trust among team members. The issues of responsibilities and accountability are also discussed.
Who Is In Charge Here?
What is the role of leadership in a team setting? Who is responsible for problem solving? What happens when members do not agree? These questions and more are answered during this informative session.
Learning From The Experts
Using case studies of successful and unsuccessful teams, participants explore the dynamics of teams and how to incorporate what works and avoid what does not.
Training The Trainer Professional Development Series
Time Cutters
This class teaches effective techniques for cutting class preparation time in half. Receive a toolbox with guaranteed methods to accelerate learning in the classroom.
Effective Workshops
Receive tangible spreadsheets for streamlining workshop planning from the onset of planning the class to the final last minute details
Training Needs Analysis
Learn methods of collecting data without stepping on toes, how to analyze the data for optimal performance analysis and how to determine your budget for the year.
Newbie Training
Looking for practical help on basic training? Learn how to write objectives, match objectives to assessment and get results. Learn how to put together a class with savvy, style, and spark.
Adult Learning Concepts
This class will give you practical ways to motivate, inspire, and transform adult learners in the workplace. You might be surprised with the innovative ways to interest an adult learner.
miscellaneous Class Listing
Self Defense
First Aid
CPR
Computer Classes
Thanks for Checking
out our Professional
Development
Series Class Listings
Please Contact
Diana Lucas or
Tamara Redfoot
TRAIN & RETAIN, Inc
Personal Growth and Development Series
Help! I Need More Time
Discover what a team is, how is it formed, how are problems solved and how members grow in the team environment.
Living A Balanced Life
Trust is an essential element in any team. This workshop will explore areas of trust and how to build that trust among team members. The issues of responsibilities and accountability are also discussed.
Stress Busters For Everyone
Stress is a major contributor of all types of
A Roadmap For Life
Setting goals is a powerful way to make your dreams a reality. The model for setting and achieving short and long term goals will help you on your way to the future that you desire, both personally and professionally.
Time Cutters
This class teaches effective techniques for cutting class preparation time in half.
Effective Workshops
Receive tangible spreadsheets for streamlining workshop planning from the onset of planning the class to the final last minute details
Self Defense
Learn methods of collecting data without stepping on toes, how to analyze the data for optimal performance analysis and how to determine your budget for the year.
CPR
Looking for practical help on basic training? Learn how to write objectives, match objectives to assessment and get results. Learn how to put together a class with savvy, style, and spark.
First Aid
This class will give you practical ways to motivate, inspire, and transform adult learners in the workplace. You might be surprised with the innovative ways to interest an adult learner.
miscellaneous Class Listing
Computer Classes
Business Writing
Business Math
Thanks for Checking
out our Professional
Development
Series Class Listings
Please Contact
Diana Lucas or
Tamara Redfoot
TRAIN & RETAIN, Inc